27
Jun
[Blog] Greece’s Real Serialization Progress: 10,881 Users Onboarded. But What’s Next for MAHs?
Table of Contents
Snapshot: Greece’s Onboarding Progress
Greece has made notable strides in FMD implementation. As of Q2 2025, the Hellenic Medicines Verification System (HMVS) has:
- 10,507 private pharmacies
- 135 public hospitals
- 148 wholesalers
- 91 private hospitals
fully onboarded and scanning products. That’s 10,881 verified end-users integrated into the national system.
Understanding the Tolerance Phase
Greece currently allows both the authenticity tape and 2D barcode — a hybrid system. This tolerance phase is designed to give everyone, including end-users and MAHs, time to adjust.
But with this flexibility comes new challenges:
- Double-format validation issues
- Scanner misconfigurations
- Unclear decommissioning instructions
Common Challenges MAHs Still Face
Even with a successful national rollout, MAHs are struggling with:
- Aligning decommissioning triggers to match end-user systems
- Error rates in reimbursements
- Lack of direct communication with pharmacies and hospitals
What Makes Greece’s System Unique
Unlike other NMVOs, Greece is fostering direct MAH–end user communication loops. This is critical to:
- Ensure accurate decommissioning
- Avoid unnecessary product quarantines
- Resolve operational issues in real time
SoftGroup’s Local Support for MAHs
Our team supports MAHs operating in Greece by:
- Managing integration with the HMVS
- Facilitating onboarding guidance in Greek
- Building stronger links between OBPs and end-users
We work closely with national stakeholders to ensure a compliant and sustainable onboarding process.
Need to support your Greek partners through the hybrid phase?
We’ve helped leading pharma companies streamline their Greek serialization efforts.
Book a free demonstration of how SATT PLATFORM can support smooth operations in Greece!
Reference: The EMVS Community Newsletter – EMVO