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We are a team of result-driven people, and our ace is innovation, dedication, attention to detail, and profound knowledge of our customers. We are looking for an Engineer (Serialization & Aggregation) to join our growing Implementation Department. The role includes working on specific projects within a project team to integrate and implement a vendor-specific serialization platform as part of the development, FAT and SAT support efforts at both our production and customer sites. This is a customer-facing role requiring clear and effective communication with different levels of stakeholders.

Main responsibilities:

• Join our Implementation team responsible for the worldwide Integration and Implementation of Serialization and Aggregation solutions;
• Work closely with the project team to ensure solutions meet the agreed scope and timelines and are within the regulatory requirements;
• Identity technical issues coming from functional testing;
• Perform Installation Qualification (IQ) tests on installed equipment on site, according to developed associated documentation;
• Support and/or perform Operational Qualification (OQ) tests on installed equipment on site, according to developed associated documentation;
• Perform data and test scripts in support of IQ, OQ procedures;
• Support and assist in the execution of validation strategy and validation master plans;

Requirements:

• University degree in Information Technologies/Computer Science or relevant education;
• Minimum of 2 years experience in an IT support role would be considered an advantage;
• Electrical hardware knowledge – read and understand equipment electrical schematics and drawings. Must have some background in assembling new electrical controls circuits for automated equipment including relays, motors, PLCs, and computer interfaces;
• Basic Network Device Configuration, Remote Desktop, Network communications protocols, TeamViewer;
• Valid driving license and avilbility to travel abroad;
• Customer-service oriented – effectively communicate and translate technical topic to a non-technical audience;

The company offers:

• Opportunity to work in the intersection of IT and pharmaceutical sectors;
• Opportunity for career growth in a dynamic company;;
• Open corporate culture and friendly colleagues;
• Additional health insurance, food vouchers and sports cards;
• Competitive and results-oriented salary;

The ideal candidate will be responsible for working with the Project Manager to ensure the participation of cross-functional stakeholders in furthering project goals. With communication, organization and prioritization skills, this candidate will organize the necessary pieces to ensure project success.

Responsibilities:

• Work closely with Project Managers to develop and maintain project plans, timelines, and deliverables
• Coordinate project activities (including assisting in the creation of user stories, tasks, etc) and ensure that all team members are working together effectively
• Maintain accurate project documentation, including project plans, schedules, and reports
• Provide colleagues with clear guidance and necessary information for each task
• Planning meetings and organizing project logistics
• Organizing reports, invoices, orders, and other financial files

Qualifications:

• University degree
• Strong written and verbal English communication skills
• Good computer literacy (MS Office tools)
• Self-driven, emotionally intelligent, and organized individual
• Good communication skills
• Very good planning and organizational skills
• Working in a team environment
• Able to multitask in a fast-paced international environment
• Polite, professional & personable
• Problem-solving skills, and attention to detail

Desirable:

• Russian speaking
• Work experience in a similar position / 0-3 years of previous professional experience
• Ability to liaise activities with various stakeholders, with different interests and different roles

SoftGroup is looking for technically oriented candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the internal technical teams.

Moreover, technical support officers need to talk to customers directly and create written reports, requiring excellent written and verbal communication.

Responsibilities:

• Identify, analyze and troubleshoot technical issues
• Describe and escalate more complex issues to the next level of support or the software implementation and development department
• Ensure SLA compliance with SoftGroup’s service
• Ability to effectively prioritize and execute multiple goals and tasks

Qualifications:

• Strong troubleshooting and problem-solving skills
• Responsibility and focusing on results, meeting challenging deadlines
• Good communication and interpersonal skills
• Good written and verbal English communication skills
• Knowledge of Windows ОS
• Knowledge of Microsoft Apps – MS Office, Outlook, Teams
• Familiar with databases. Experience working with MS-SQL/Firebird
• Availability to work night and weekend shifts (on duty)
• Be comfortable and support customers with business support desk applications, in addition to other desktop apps for remote access

Desirable:

• Previous experience in a similar position
• Russian speaking
• Technically-oriented education and/or training
• Clear driving license

Send CV here – marketing@softgroup.eu