Oh, really! Would they?
Have you been in a situation in which the sales representative promises you to obtain everything you imagine by implementing their track and trace solution?
Sometimes the Big Track and Trace Brands get stuck in their own trap of promises for customization and full adaptation to the existing processes. In the light of their business capabilities and greatly spread network, the end result is quite different from the promised one.
The software’s interface is the touchpoint where the software’s effectiveness and the user comfort are crossing.
The user interface must be crisp, clear, and intuitive.
In other words, the software interface in pharmaceutical production is important to be limited to the number of things the people working on the production line need to remember to use it efficiently and effectively.
*But Large Clients Matter More
Big Brand’s typical scenario: If I lose a client that’s generating 0.3% of my revenue, I will likely weather that storm just fine. But what will happen to me if a client generating 6% of my revenue switches suppliers?
And here comes the role of prioritizing.
Don’t be a victim of this perception. It doesn’t matter how preferred the solution provider is within the industry. It’s essential for you as a pharmaceutical company to feel that you are their No. 1 client.
Sometimes long could be too long.
You are wondering what is the result of entering a long-term contract with a vendor without identifying if it is a good fit for your company?
In some cases, months in hampered data exchange among business networks, for example. It can significantly reduce your manufacturing power and become an endless nightmare for your business.
Idle time. The worst word in the production. The time you are not producing any products or adding value to your business and customers. However, it happens, the real issue is how your vendor react to your downtimes?
For example, you have recently sent an email to the support center of a Track and Trace solution provider that works with your business. 24 hours and no answer’ later, you are sending a more critical text. And then BINGO, a week later you finally get the reply.
If this sounds familiar to you – it is a total red flag for you.
This is not the high standard you got as a promise when signing the contract. And even more – this could harm your manufacturing effectiveness.
The real-time response minimizes the risk of a meaningful production disruption. Besides saving costs and time, it corresponds to the valuable relations between business partners.