Client Type: Pharma Manufacturer based in Europe
Issue: Issue with a drug content in medicines` packaging has entailed the need for timely actions.
Solution: Our support team has found a solution to โparkโ the batch and to start a new one, creating the bulk product again.
Client Type: Contract Manufacturer (CMO) based in Europe
Issue: Impossibility of reporting two batches with the same batch number separately on an external system โ client could not finish the batch correctly accordingly could not release the batch.
Solution: Our support team has found a solution by figuring out how the external system worked, and has managed to create a custom message in order to report both batches.
Client Type: Pharma Manufacturer based in Europeย
Issue: No connection to EU Hub โ impossibility of requesting serial numbers and reporting batches
Solution: Our support team has found a solution to download and report the data through an external host and re-route the whole system temporarily until the issue was resolved completely.
โณWe highly recommend SoftGroup as a reliable supplier of serialization, track and trace system and aggregation solutions. SoftGroupโs team has the expertise and experience required by the pharma industry to realize big and complex projectsโณ
Peter Grigorov
Production Director, MC Pharma
โณWe had a 2 hours downtime on the line, and we made an internal investigation to find the reason. It turned out that SoftGroupโs support team responded on the 6th minute. To be honest, this is one of the best support services I have seen in my career.โณ
Adrian Dooley
Head of IT, Pinewood Healthcare